An Unforgivable Social Media Sin

We need to have a heart-to-heart about something.

Many mistakes can be overlooked, but there’s one unforgivable social media sin (or maybe it’s just my biggest pet peeve). If you do this, you will annoy everyone despite your best intentions. Your content will prove you’re an amateur by its very nature. And it just looks bad.



I know that vertical is the natural way to hold your smartphone. No one actually likes typing on the bigger wider iPhone keyboard. But we aren’t talking photos or emojis here. We’re talking video, and no one wants to see those black bars on the edges of their screen. Every time I see vertical phone footage, I silently shout NEWBIE. It shows you’re not paying attention to the quality of your output or the experience of your audience. And as smartphones get bigger, portrait-oriented film just gets more narrow.

See why I’m saying this is a serious offense?

If you’re going to be filming anything, practice switching to the landscape orientation.


That’s all I have to say about that.

Maintaining an Air of Mystery Around Your Project

In today’s climate of constant Twitter updates and Instagram pics, many — particularly those who idolized rock n’ rollers of the 70s and 80s — decry the lack of mystery around musicians. “I don’t want to think of my favorite rock stars as humans!” your dad complains. “Rock gods don’t get stuck in traffic or share what they had for breakfast!” (This sounds uncannily like typical “kids these days” talk to me, but what can you do.)

However, it’s still possible to maintain an air of mystery around your music project and still be active on social media if you set that as your intention. There are a few reasons you might want to do this — perhaps your music is electronic or arty, or your band members are unconventionally attractive and adverse to wearing paper bags on their heads. But it’s your choice, and I’m with ya. Here are a few strategies for keeping fans engaged at arm’s length.

1) Use a logo in place of a photo as your main graphic.
One of my favorite examples of this is Banks.


First off, she uses a one-word moniker for herself instead of using her given name, which separates her from the average singer-songwriter. And then she uses her logo consistently across her singles and EPs. I’ve even tattoos of her logo. This makes her seem more mysterious and important than typical press shots. Even when you do see photos of Banks, her face is obscured, either partially cropped out of photos or half-covered by her long hair.

2) Use cryptic teasers as announcements.
For Marina & the Diamonds’ latest single release, there were no messages of “We’re in the studio!” or “Excited for my new single!” She simply sent out a graphic with the song title and a time with no further explanation. Fans were left to anticipate that time to find out what “Froot” meant. This increased the impact of the song, gaining it over a million plays within three days.


3) Use minimal text in all you do.
If you are a confessional singer-songwriter, you likely write long, warm letters to your fans with every announcement you make because you want to be seen as a kindred spirit. But if you see yourself as more eccentric, you’ll want to use less text. A list of tour dates can be self-explanatory. Your contact page can simply say “For inquiries” rather than listing each relevant role. And you can rely on images as much as possible.

Any online presence requires intentionality, but mystery in particular requires a special dedication. You can do it! Just don’t let the paparazzi see you in your sweatpants.

Instagram vs. Twitter vs. Facebook

So you just got Instagram! You are excitedly taking pictures of mediocre sunsets and making them look stunning with filters! It’s the best day of your life!!!

It’s not the best day for your fans though. In your excitement, you’ve been cross-posting every photo. Your Twitter fans are seeing a bunch of cut off sentences with links they have to click to understand, and your Facebook fans are suddenly seeing all these pictures of your lunch and nothing about your art.

The ‘gram is a great tool, but only if you strategize what content you’ll be sharing where. Here are some thoughts.

1) Twitter
Twitter is meant for of-the-moment updates right? That means I can cross-post all of my sky shots, right? Nope. There are a couple things to keep in mind when posting Instagram photos to Twitter:

  • Twitter allows only 140 characters. Instagram allows more. So if you post a photo with a long description, your Twitter followers will not see all of your long ode to pancakes.
  • Instagram photos are not embedded in Tweets. They just appear as external links. Clicking links to see photos is annoying. Twitter only embeds photos uploaded through their own platform because they’re jerks.
  • Yes, Twitter is meant to be of-the-moment, but unofficially its of-the-moment-ness is different from Instagram’s of-the-moment-ness. This means the following kinds of perfectly acceptable Instagram posts seem really lame on Twitter:
    1. Pictures of food
    2. Photos of your non-famous friends
    3. Snapshots of sky, buildings, any kind of scenery
      Selfies are okay though.

2) Facebook
Unlike Twitter or Instagram where everyone sees everything anyone posts ever, Facebook has an algorithm that curates what its users see for “fans’ best interests” (meaning advertisers’ best interests). If you have a Facebook page, this algorithm means you and Facebook are in a constant fight! If you post good stuff that gets a lot of interaction, Facebook will rank your future posts higher. If you post dumb stuff that no one pays attention to, Facebook will rank your future posts lower. So on Facebook, it is more important than ever to not cross-post all your dumb stuff from Instagram! That can really bum your flow. Only cross-post the best stuff, like that photo of you in that killer dress for the Emmys, or a picture of that cute puppy. Everyone loves puppies.

It’s helpful to follow a few artists you admire on their various social media platforms to see how they curate their content across different feeds. Once you get a feel for it, you’ll learn what works best on each platform. Your various feeds will provide your fans with all sorts of different content and encourage them to follow each of your different profiles. And then you will rule the world.

How Do I Get My Fans to Actually Submit Stuff?

Last time we talked about contests, and how it’s surprisingly hard to get people to want to win stuff. You’d think free stuff would be an easy sell! But sadly, it’s not. And if free stuff isn’t a no-brainer, you can imagine how hard it will be to get responses to fan submission programs where fans actually have to work for something …

Here are a few lessons from my experiences with fan submissions.

1) Don’t exclude most of your audience from the program.
Two separate times, I have run a fan submission program where we sought out fan photos for a slideshow music video — and oddly enough, both times we were looking for graduation photos. The reasoning behind requesting submissions was that if fans were in the video, they’d be more likely to share it around. However, requesting a photo from a particular demographic — in this case, the small percentage of fans who had recently graduated and were still excited enough by that to want to share their photos — was pretty limiting for our prospects. This meant that most fans weren’t even able to participate, and we had to count on enthusiasm from all of the fans in the group that could participate. Getting enough photos from each fan base was like pulling teeth. I even had to put old photos of myself in one just to finish the video. (No, for the sake of my own dignity, I’m not going to tell you what video that was.)
So, make your fan submissions open to everyone and hopefully you won’t have to humiliate yourself.

2) Let your fans show off.
My friend Brett Gleason ran a brilliant fan submission program for his first full-length album. The album cover was a photo of half of his face, so he asked for photos of fans holding up the album cover over their own faces. He then reposted these hybrid portraits as a “Selfie Series.” This both promoted the album and allowed fans to spread pictures of themselves through his social networks. Appealing to narcissism is usually a great strategy.

3) Think about what your audience wants to create.
One of the best fan submission programs I ran wasn’t even my idea — I was browsing the Facebook wall of an artist and noticed that someone had posted a photo of him with meme-type lettering added. This sparked the idea for a meme contest where fans could submit their own meme-type images of the artist. This program worked brilliantly because it played off of something fans were already doing and allowed them to show off their own senses of humor. We then had the artist pick his favorite so the fans could learn about his sense of humor in turn.

In the worst case scenario, your fan submission program will be the impetus for you to go through your own embarrassing photo albums. But in the best circumstances, it’ll allow you and your fans to create something together and have a shared point of pride. Just don’t ask for graduation photos.

Contests That Don’t Bore The Crap Out of Everyone

Online contests can be unusually hard. You’d think that wanting to win things is a no brainer, but you’d be surprised at how few submissions you get when you’re running a giveaway. The average consumer is so bombarded with “Chances to Win!” and so few actual wins that it doesn’t even seem worth the time to enter. If you want to avoid playing Eenie Meenie Minie Mo between your only two entrants, here are a few ways to ensure your contest will be effective.

1) Consider the tech savviness of your audience.
Most of the time, you’re not just giving away free stuff because you’re feeling generous. You’re hoping that the contest will be a vehicle to spread the word about your show, new product, tour, whatever. So your first inclination is likely to choose a contest format that is as shareable as possible. Unfortunately, this may not be a method your fans are familiar with.

For example, I frequently run ticket giveaways. For a long time, I ran Facebook RSVP contests, thinking friends of fans would see their friends going to a Facebook event and think about going to the show as well. Simple, right? Wrong. Oftentimes I’d find myself choosing a winner from the six fans who had already RSVPed before I even started the contest. Choosing “Going” to a Facebook event is just not commonplace behavior for some fans. Particularly among older audiences, I’ve had much better luck with contests where fans can enter by emailing their information (and then you can add them to your mailing list).

2) Put yourself in the fan’s shoes.
If an artist you follow was running this same contest, would you go through the trouble of entering? You’d be surprised at how much your perspective will change from taking five seconds to think of yourself as a fan.

As a second example, I have run ticket giveaways by posting an image with the show information and asking fans to share it. Unfortunately, fans don’t usually want to feel like they’re spamming their friends with this image by posting it on their own Facebook walls, so I wouldn’t get a lot of entries. However, they’re not often thinking about how liking or commenting on the image will show up in their activity feeds, so this seems like much lower risk behavior. I have since opened up such contests to make likes, comments, and shares all valid entries.

3) Make the actual entry process fun.
How many times a day do you have to type out your own name? Most contests require this mind-numbing information. Instead, ask the fans to do something more creative, like leave a comment with their favorite song.

4) Make the package legitimately enticing.
Seriously, this should be basic, but it’s not. I’ve tried to run many a “contest” where I tried to give away a “prize pack” of merch we were trying to get rid of … trust me, there’s a reason no one wanted that stuff in the first place.

Next time, we’ll talk about the close cousin of contests— user submissions!

To Selfie or Not To Selfie

Everyone’s doing them. James Franco wrote about them in The New York TimesThey even have their own song!

Selfies are one of the most joked-about aspects of camera phones and social media. We all know that person whose epic duck face becomes the butt of all our jokes.

But kidding aside, selfies can also be a useful tool for artists. A lot of artists I talk to feel hesitant about posting selfies online, and they come up with all sorts of excuses not to do it, leaving a great wealth of social media material untapped. Here are a few common hesitations and their rebuttals.

Lame Excuse #1: Selfies feel really self-centered!

Have you ever had a crush on someone in the age of Facebook? Cycling through their photos is an impossible death trap. You’re completely smitten all over again when you see that picture of them back from high school prom. Oh, and what’s that? A new photo of your sweetie taken five minutes ago? You’re not thinking “Ugh, they’re posting about themselves again!” You have an immediate, visceral reaction of “What joy! Why aren’t we together?! Ahhhhhhhhhh!”

Your fans don’t all have crushes on you (I hope, because otherwise that would be a lot of stalkers to manage). But think about it: they’re following you because they want to hear more about you, and that includes seeing pictures of what you look like day-to-day. If they’re a big fan, unexpectedly seeing your face will give them a little rush of glee.

Lame Excuse #2: Selfies are self-promotional!

Yeah, selfies are self-promotional. But the five times you’ve posted about your new film or the seven thousand times you’ve invited fans to a show haven’t been self-promotional? You’re an artist. Unfortunately for most sensitive souls, being an artist also means tooting your own horn. Selfies are just another tool in your arsenal to make sure people are aware of you and your work.

Lame Excuse #3: My arms are too short to take selfies! (Yes, this is a real excuse I’ve heard.)

You don’t have to take literal selfies! It’s not against the rules of the Internet to have someone take pictures of you. There should just be pictures of you in your feed somewhere. It’s a reminder to your fan base that you’re a real person, not a one-dimensional posting robot.

Lame Excuse #4: Selfies are frivolous!

You are part of your art. Whether you like or it or not, your appearance affects others’ perceptions of your work. Ideally they’re rooting for, or maybe jealous of, the person behind the product. In any case, your image is not frivolous, so you might as well control that by posting pictures of yourself looking how you’d like people to see you.

Now send me your selfie! It’s Internet speak for saying Hello.

Six Ideas for Promoting Shows as Unique Events

One of the most frustrating things as a musician is to promote shows online. Your social networks and email list are usually the primary way to drive fans to an event, but it can be horribly boring to continually post about tour dates if you’re playing a lot of them. How can you keep promoting shows over and over without turning your stream of content into a mind-numbing list of “I’m excited” statuses?

You’ll need to have a bit of a perspective shift here. It may seem to you that your shows are carbon copies of the same event in different venues, but remember that your fans are all having unique experiences when they attend. Even if you never change your set lists, some things will be different from show to show — maybe there’s a memorably rowdy audience member, maybe your fans have finally seen you enough to know the lyrics and start singing along, or maybe some current event is making your emotional connection to your fans particularly poignant. It’s important to remember this different viewpoint that your fans have when you’re thinking about promoting your shows. For you it may be the daily grind, but for them it’s a special experience.

With that in mind, here are a few ideas for promoting your shows as if each is a unique event.

1) Have you played at the venue before? Post something about the last time you performed there. Share a photo from backstage, a live performance shot from onstage, or a story about the fans you encountered there.

2) Write a recap of your last show at this venue and explain what you’ll be doing new at this show. Are you playing new songs? Adding a 10-minute drum solo? Wearing ridiculous hats? Give the audience hints at what to expect.

3) Are you playing with other bands on the bill? Film a duet with another of the acts performing that night and promise to perform it at the show.

4) Give the show a theme! Perform all songs about a particular topic and add covers that fit. Or make it a costume night and encourage fans to dress accordingly.

5) If you’re just posting the basic details of the show, spice it up by saying you’ll take song requests in the comments.

6) It’s not too late to continue promoting the show on the day of! Post photos of your band outside the venue as you load in. You could also post a picture of the sign if your name is on it, or something fun from backstage.

Keep in mind that you’re in the entertainment business. Even if performing has started to feel like a job for you, it’s a fun escape for your fans. Remember that when you’re promoting your shows and you won’t bore yourself (and your fans) to death with insincere posts of “Can’t wait…”

Connect With Your Why For Deeper Fan Relationships

Have you seen this classic TED talk from Simon Sinek?

I love his point that people will intuitively react to your inner motivation even if you haven’t thought it out for yourself. It got me thinking about the different kinds of artists I’ve met — those who seem humble and unguarded, those who seem like they’re seeking attention, and those who use art as a platform for a broader message. How many of them have thought through why they do what they do? And how would their messaging and fan relationships change if they did?

Becoming clear about your inner motivation will provide you with a wealth of insight for connecting with your fans. Sit for a second and think about your why. Art is a hard business — there must be something deeper that keeps driving you forward through all the soul-crushing set backs that come with the territory. Somewhere in your heart is a little child with a mission that keeps you going. Whatever that secret mission is for you, even if it’s not pretty, own it. Refine it.

Is your motivation connecting with people? Then make music that’s open to interpretation and keep accessible, vulnerable dialogue going with your fans. Be open about your flaws and your fans will respond with kinship.

Is your motivation self-expression? Then paint, share your sketches, give your fans glimpses into your process even when it doesn’t feel ready. Invite them to share their creativity with you and repost their fan videos, artwork, and tattoos.

And if it’s truly about attention and notoriety, own that too. Turn your music videos into clever, crazy stunts. Start conversations that will create controversy.

Connecting with your why will provide you with a wealth of ideas for furthering your work and reaching your fans. Don’t leave that gold mine untapped by leaving your motivation unexamined.

You Are Not a Product

Imagine you decide to make artisanal pie for a food fair. You put hours into making sweet, gooey filling and flaky crust and you’re convinced it’ll be a hit. But then when you set up shop, you have to compete with dozens of other food vendors, and no one is buying your pie. What would you do?

You’d probably start shouting at passers-by to make them aware of your presence. You’d call over someone attractive to help you sell yourself. Maybe you’d start offering limited-time discounts to people talking, and discount yourself even more as you got down to the last stale slices. You’re feeling desperate, but it can’t be worse than the horror of your pie going unappreciated.

Fortunately for you, you are not a desperate pie maker. But you may have been acting like one.

Being an artist is an anxiety-producing state (to say the least). Everything that goes wrong feels like a judgment on our character. Our successes or lack thereof fill us with self-doubt.

If I don’t get recognition for this album, someone else will steal my idea and get all the credit.

If there aren’t enough people at this show, it means my music isn’t good enough.

If I don’t achieve this level of popularity by the time I’m 32, I’ll be too old to become successful.

So sometimes we get into this place where we start thinking of ourselves like that pie, a limited quantity losing value as it grows stale. We start thinking that if we just shout loud enough, give away enough tickets, send enough email reminders, people will come consume us.

But you are not a product. You are an artist, with — believe it or not — an unlimited supply of creative ideas. Treating your art like a commodity product limits you to a flash-in-the-pan relationship with your fans when really you should be going after fans for life.

Keep this in mind next time you’re trying to sell more tickets or get more fans. If you find yourself shouting, take a step back and think about what insecurities you’re feeling right now. Then remind yourself that you’re an artist after building relationships, not a stale pie. Here are a few tips:

1) Maintain your dignity.

When ticket sales are low, no one’s entered your contest, or only a few people have downloaded your album, resist the urge to start shouting. Express your gratitude for those who’ve supported you so far. You’re in this for the long haul.

2) Let people come to you on their own time.

Part of the joy of being a music fan is feeling like you “discovered” a particular artist or album. Make your music easy to find, but give your fans the space to decide to listen on their own terms, not because you held them at gunpoint with discounts or whining.

3) Don’t devalue your product.

Giving art away for free can be a strategy, but be careful with discounts and sales intended just to move product. If you suddenly make your music super cheap, your fans might feel like it’s not worth paying attention to.

4) Give yourself a pep talk.

Being an artist is a tough job that requires a ridiculous amount of bravery. Give yourself some credit for the fact that you’re strong enough to create something and put it out into the world. If you’re not getting the recognition you feel you deserve from the outside world, take some time to give it to yourself. Nurturing yourself is the most sure way to get through this with your head held high.

Five Ways to Promote Your Art with Your Facebook Profile

Last week we talked about why solo artists still need to use pages on Facebook even if they have profile pages using the same name. But hopefully you didn’t take that as a directive to go out and delete your profile! Your Facebook profile can be a really useful thing for promoting your art. Here are a few suggestions of how to make the best use of it:

1) Use your cover photo and your About You box to point back to your page.

Create a cover photo that shows what exciting stuff you have going on right now — maybe it’s a new product, or a tour — and then add the URL to your page so your friends can know to go there for more official news. In your About You box, say something like, “‘Like’ my Facebook page for more news about my music!”

2) Organize your friends into regional lists for easy invites to events.

This is one of my favorite things to do with a profile. Pages don’t have the ability to invite fans to events, but profiles do. As new friends come in, add them to lists by state or country so that you have a Utah list handy next time you’re playing in Salt Lake City. Then when it’s time, you can invite all those folks to the page’s official event.

3) Keep a street team list of friends who will help promote you.

Just as it’s helpful to have your friends organized by state, you can also make a friend list of your most engaged fans to have handy when you need their help.

4) Send personal messages.

On pages, you can only respond to messages sent to you by fans. But with your profile, you can reach out to any of your friends to invite them to a show or ask them to hang flyers at their local coffee shop. If you take the time to write individualized messages that aren’t spammy, your fans will feel super special knowing you took the time to write them personal messages.

5) Send a message about the page to the friend requests you don’t have room for.

Once you reach the coveted 5,000 friends, you can send new friend requests a sweet message apologizing that you can’t be friends but asking them to “Like” your page to stay in touch.

These tips can also apply to individual group members who maintain personal Facebook profiles and get friend requests from avid fans. Think of what all of you could do with 5,000 friends each!